zv77's Privacy Policy

Introduction and Scope of Application

zv77 ("we", "our", "platform") provides a safe and reliable service for online gaming users in Bangladesh. This privacy policy ("Policy") explains how we collect, process, store, and protect your personal information when you use the zv77 website, mobile platform, or any related services.

This policy applies to all registered and unregistered individuals who use zv77's services. By continuing to use our services, you consent to the terms of this policy. If you disagree with any part of this policy, you are requested to stop using our services and contact us for assistance.

zv77 uses SSL encryption technology to keep every data transaction secure. Our security infrastructure is built in accordance with international standards.

What Information We Collect

zv77 collects two types of information: information you provide directly, and information collected automatically. Each category is described in detail below.

2.1 Information You Provide Directly

The information you provide yourself includes:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification purposes — only for those aged 21 or above)
• Password (stored in encrypted form, never readable as plain text)
• Payment-related information — such as bKash, Nagad, or Rocket account details
• KYC documents submitted for identity verification
• Any messages or requests you send via support chat or email

2.2 Automatically Collected Information

When you use the zv77 platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and operating system
• Page visit times, login and logout times
• Gaming history and transaction records
• Cookies and session data (discussed in detail in the cookie policy section below)
• Referral source and click path

2.3 Information Received from Third Parties

In some cases, payment processors (such as bKash, Nagad, Rocket) share transaction confirmation information with us. This information is used solely for the purpose of verifying transactions and preventing fraud.

Purpose of Information Use

zv77 uses your personal information only for specific, lawful, and transparent purposes. The purposes are described in detail below:

3.1 Account Management and Service Delivery

• To create, verify, and manage your account
• To process deposit and withdrawal transactions
• To provide bonuses, rewards, and VIP benefits
• To accurately record gaming history and balance

3.2 Security and Fraud Prevention

• To detect unauthorized access and suspicious activity
• To comply with anti-money laundering (AML) policies
• Age verification to prevent minors from using the platform
• To prevent the same person from creating multiple accounts

3.3 Customer Service Improvement

• To resolve your support requests accurately and promptly
• Analyzing user experience to improve service quality
• To diagnose and resolve technical issues

3.4 Legal Compliance

We retain certain data to meet the requirements of applicable laws and regulations and to handle legal claims.

Information Sharing and Disclosure

zv77 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Support Partners

Only the necessary information is shared with providers of payment processing (bKash, Nagad, Rocket), identity verification, technology infrastructure, and cybersecurity services. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, only the legally required minimum information will be disclosed.

4.3 Business Restructuring

In the event of a merger, acquisition, or business restructuring, your information may be transferred. However, the new authority will also be required to comply with this privacy policy. You will be informed in advance.

Data Protection and Security Measures

zv77 has implemented multi-layered security measures to protect your information. The key components of our security framework are described below:

• SSL/TLS Encryption: All data transmissions are secured by SSL encryption technology. When you see the lock icon in your web browser, your connection is secure.
• Encrypted Password Storage: Your password is never stored in plain text; industry-standard hashing algorithms are used.
• Access Controls: Only authorized personnel have access to limited data for specific needs. All access is logged and recorded.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and automated threat detection systems.
• Regular Security Audits: Regular security assessments are conducted to identify potential vulnerabilities.
• Data Backup: Information is stored through secure, encrypted backup systems.

However, no system on the internet is completely impenetrable. Please keep your password confidential and contact us immediately if you notice any suspicious activity.

Cookie Policy

A cookie is a small text file stored in your browser. zv77 uses cookies for the following purposes:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, security tokens, and language preferences. Disabling these cookies may cause the platform to not function properly.

6.2 Analytics Cookies

Analytics cookies are used to understand how users interact with the platform. This information helps improve our services. No personally identifiable information is included.

6.3 Cookie Management

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect your ability to use certain features.

Data Retention Period

zv77 retains your information only for as long as necessary or legally required. General guidelines are provided below:

• Active Account Information: Retained for as long as your account remains active.
• Financial Transaction Records: Retained for the period required to meet legal obligations.
• After Account Closure: Certain information may be retained for a specific legally required period after account closure, after which it is securely deleted.
• Support Communications: Retained for a limited period to improve customer service.

Your Rights and Controls

You have certain important rights regarding your personal information. zv77 respects these rights:

8.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide a summary of your stored information.

8.2 Data Correction

If any of your information is incorrect or outdated, you may request a correction. This can be done through account settings or by contacting support.

8.3 Request for Data Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 Objection to Processing

You have the right to object to the processing of your information for specific purposes. We will give proper consideration to any objection raised.

To exercise these rights, please contact our support team.

Protection of Minors

zv77 is intended solely for individuals aged 21 or above. We do not knowingly collect any information from minors.

Although age verification is in place during the registration process, if we become aware that we hold information about a minor, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify our support team.

International Data Transfers

Some of the technical infrastructure used to deliver zv77's services may be operated on servers located outside Bangladesh. In such cases:

• Data transfers always take place through encrypted channels.
• Third-party service providers are contractually bound to maintain standards equivalent to this privacy policy.
• International data protection standards are followed.

Policy Changes and Updates

zv77 reserves the right to amend this privacy policy as needed. In the case of significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• For significant changes, a notification may be sent to your registered email address.
• Continued use of the platform after changes have been made will be considered as consent to the updated policy.

You are advised to check this page regularly.

Contact & Complaints Process

If you have any questions, concerns, or requests to exercise your rights regarding your personal information, please contact the zv77 support team. We provide assistance in both Bengali and English.